zh77 Privacy Policy — Your Data, Handled With Care

zh77 ("we", "us", "our") operates the online gaming platform at zh77.onl, offering casino games, slot games, fish games, bingo, sports betting and related services to players in Pakistan. When you visit zh77, create an account, make a deposit in PKR, place a bet or contact our support team, you share certain information with us. This Privacy Policy tells you exactly what we do with that information.

We take the privacy of Pakistani players seriously. The data we collect is used to operate and improve the platform, process your transactions via JazzCash, Easypaisa, Raast and bank transfer, personalise your experience and keep your account secure. We do not sell your personal information to third parties and we do not use it for purposes outside of what is described in this policy.

This policy should be read alongside the zh77 Terms and Conditions. Both documents form part of the agreement between zh77 and its players.

zh77 collects information in three main ways: information you provide directly, information generated by your use of the platform and technical information from your device and browser.

Information you provide directly:

• Registration details — mobile number, name and date of birth used to verify you meet the 18+ age requirement.
• Identity verification documents — where requested, for example before processing a withdrawal above a certain PKR threshold.
• Payment information — details related to your JazzCash, Easypaisa, Raast or bank transfer account, used solely to process deposits and withdrawals in PKR.
• Communications — messages you send to the zh77 support team, including any attachments.
• Account preferences — settings you configure in your account, including responsible gaming limits.

Information generated by your activity:

• Gameplay records — games played, bets placed, results, session duration and wagering history.
• Transaction history — deposits, withdrawals and bonus activity in PKR.
• Login activity — timestamps, session duration and account access events.
• VIP programme data — points accumulated, tier progression and benefit usage.

Technical information collected automatically:

• Device type, operating system and browser version.
• IP address and approximate location (country/city level).
• Referring URL and navigation path through the platform.
• Cookie identifiers and session tokens — see the Cookies section for details.

The table below summarises the main purposes for which zh77 uses the information it collects and the basis for doing so:

All financial transactions on zh77 are processed in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast or bank transfer, payment data is exchanged between zh77 and the relevant payment provider. zh77 retains only the reference information needed to reconcile and record your transaction history — such as transaction IDs, amounts in PKR, timestamps and the payment method type. zh77 does not store your full JazzCash PIN, Easypaisa mobile wallet credentials or bank account passwords.

Payments must be made from accounts registered in your own name. When zh77 processes a withdrawal, the funds are sent to the same payment method used for your most recent deposit where possible. This matching process is part of our standard verification procedure and helps protect your account against unauthorised withdrawals.

zh77 uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. zh77 uses the following types:

• Essential cookies — required for the platform to function. These handle your login session, keep you logged in as you navigate between pages and maintain your game session state. Without these, the platform cannot work.
• Functional cookies — remember your preferences, such as your chosen language, display settings and responsible gaming limits that you have configured.
• Analytics cookies — help us understand how players move through the platform, which games are most popular and where issues arise. This data is aggregated and anonymised where possible.
• Security cookies — used to detect unusual login activity, identify potential bot behaviour and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent zh77 from functioning correctly. Blocking analytics or functional cookies will not prevent you from using the platform, but some personalisation features may not work as expected.

zh77 does not sell your personal information. We share data with third parties only where necessary to operate the platform and only under strict conditions:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive only the transaction data required to process your PKR deposits and withdrawals. They are bound by their own privacy obligations.
• Identity verification providers — where a player's identity needs to be confirmed, documents may be processed by a third-party verification service operating under confidentiality obligations.
• Technology and infrastructure providers — companies that provide hosting, security, analytics or game content to zh77 may process certain data as part of their service. All such providers are required to handle data in accordance with this policy.
• Legal requirements — zh77 may disclose information if required to do so by a valid legal process, court order or to protect the rights, property or safety of zh77, its players or the public.

Any third party that processes data on behalf of zh77 does so under a data processing agreement that restricts their use of your data to the specific purpose for which it was shared.

zh77 uses industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration or loss. These include encrypted connections (HTTPS/TLS) for all data transmitted between your device and the platform, access controls that limit which staff can view player data, and regular security reviews of our systems and processes.

Passwords and sensitive authentication credentials are stored in hashed form — zh77 staff cannot view your password. If you forget your password, it is reset rather than retrieved.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for your zh77 account and do not share your login details with anyone.

zh77 retains your personal data for as long as your account is active and for a reasonable period afterwards, to handle any post-closure queries, disputes or legal obligations. Specific retention periods vary by data type:

• Account registration data is retained for the lifetime of the account and for a defined period after account closure.
• Transaction records — deposits, withdrawals and betting history in PKR — are retained for a minimum period in line with standard financial record-keeping practices.
• Support communications are retained for a period sufficient to resolve any follow-up queries relating to the original issue.
• Identity verification documents are retained only for as long as required to fulfil the verification purpose and are then securely deleted.
• Analytics and usage data in anonymised or aggregated form may be retained indefinitely as it cannot be linked back to any individual player.

When data is no longer required and the retention period has passed, zh77 deletes or anonymises it securely.

As a zh77 player, you have a number of rights in relation to your personal data. You can exercise these rights at any time by contacting zh77 support through the in-platform messaging system:

• Right to Access

  You can request a copy of the personal data zh77 holds about you, including your account details, transaction history and gameplay records.

• Right to Rectification

  If any personal data zh77 holds about you is inaccurate or incomplete, you can request that it be corrected. You can also update many details directly through your account settings.

• Right to Erasure

  You can request deletion of your personal data in certain circumstances — for example, where data is no longer needed for its original purpose. Note that some data must be retained to meet financial record-keeping requirements even after an account is closed.

• Right to Restrict Processing

  You can ask zh77 to pause processing of your data in certain situations, for example while a dispute about data accuracy is being resolved.

• Right to Data Portability

  Where applicable, you can request your personal data in a structured, machine-readable format so you can transfer it to another service.

• Right to Object

  You can object to processing of your data where it is based on zh77's legitimate interest — for example, you can opt out of marketing communications at any time through your account notification settings.

zh77 is strictly an adults-only platform. Registration is open only to individuals who are 18 years of age or older. zh77 does not knowingly collect personal data from anyone under 18.

If we become aware that a minor has registered an account or provided personal data through zh77, we will close the account immediately and delete the associated data as quickly as possible. Parents and guardians who believe a minor may have registered on zh77 should contact our support team through the in-platform messaging system without delay.

zh77 may update this Privacy Policy from time to time to reflect changes to the platform, our data practices or applicable requirements. When we make material changes, we will notify registered players through account notifications. The updated policy will be published on this page with a revised effective date.

We encourage you to review this page periodically so you are always aware of how your information is being handled. Continuing to use zh77 after a policy update has been published and notified constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights or have a concern about how zh77 has handled your personal information, please contact the zh77 support team through the in-platform messaging system. We aim to respond to all privacy-related queries within a reasonable timeframe.